A 3-day Course Designed to Increase Technician Confidence, Homeowner Satisfaction and Retail Opportunities
The No Pressure® way to generate better leads, not wait for them to happen. Technicians are face to face with more customers every day than anyone else in your organization. There’s nobody on your team that homeowners trust more than their technician. The new CARE – Seeds or Leads program will give technicians to tools, skills, and confidence they need to generate leads with a process that is No Pressure® for both the technician and homeowner.
Tech generated leads...
- Are less likely to shop
- Already know you
- Already know your technician
- Have a need
- Own their home
- Can probably get the money
Seeds or Leads© Process:
Step 1: Transition
- Identify the problem and the cost
- Express concerns
- Get permission to ask questions
Step 2: Ask Questions
- Technician specific Comfort Concerns List©
- Record conversation on service ticket
- Repairs, hot/cold spots, heating, dust/allergies, noise, etc.
Step 3: Make a Recommendation
- No Pressure®
- Based on what “you said”
- Address concerns and set appointment